LOW-INCOME HOMEOWNERS RELIEF PROGRAM

Information and Frequently Asked Questions

Q:  How do I apply for assistance?

A:   Fill out E- form application and return to designated electronic mailbox

Q:  What are the program requirements?

A:  Property must be within Durham County

B:  Homeowners who have owned and used the property as a primary residence for at least the immediately preceding five (5) years

C:  Residents who are not receiving other state subsidy property tax assistance (such as the Homestead Exclusion)

D:  Households with incomes ≤ 80% AMI

Q:  Do I need to schedule an appointment or come into the agency if all required documents were provided at the time of application?

A:  No.  Documents can be placed in the agency drop box.

Q:  How will I be notified if my application is approved or denied?

A:   An approval or denial notice will be mailed to the mailing address on file.

Q: Will I be able to appeal a denial notice?

A:  Yes.  All applicants will receive a written notification of the approved and or denied application.  The notice will have instructions on how to appeal the decision made.

Q: Can I receive assistance with my past due tax bill?

A:  No, the Low-Income Homeowner Relief Program can only assist with the current tax bill.

Q: Will I receive the assistance check, or will it go to Durham County Tax office directly?

A:  Payments will be sent directly to Durham County Tax office.

Q: Will I need to apply every year for this assistance program?

A:  Yes, submitted applications are only for the current tax bill.

Q:  Can I use this program with other assistance programs?

A:  Eligible applicants cannot use program funds in conjunction with the Homestead Exclusion Program.  Program funds does not prevent applicants from receiving benefits from any other assistance programs.

Q:  When can I apply?

A:  DSS will accept applications beginning August 15, 2024