Individuals and families experiencing a heating or cooling related crisis may apply for assistance through the Crisis Intervention Program (CIP). Applicants can complete a CIP application by mail, email, fax or drop-off at their local DSS.  Online application NCDHHS - ePASS

Households that meet the following criteria may be eligible:

• Have at least one U.S. citizen or non-citizen who meets the eligibility criteria
• Meet the income test
• Have an energy related crisis
• Have a utility statement that shows how much is owed to alleviate the crisis