Durham County EMS utilizes EMS|MC, a third-party billing agency.  They can be reached at 1-877-930-0746 or www.emsbilling.com.  Bills can be paid entirely online here.

1. Does Durham County Emergency Medical Services bill medical insurance?

• Yes, Medicare, Medicaid, and private insurance are billed as applicable.  Applicability is determined by medical necessity and the reason for the service.  Only your insurance provider can tell you what services may be covered/billable.

2. What if the insurance information was not given at the time of service?

• If the insurance information is not given at the time of service, you will receive a statement of charges by mail. You will need to complete the backside of the statement where indicated (remember to sign the document). We need all pertinent information to file your insurance claim correctly, including the policy number, subscriber identification number, group number, insured name, and a complete mailing address for the insurance company.

3. How much time will EMS allow me to pay my ambulance bill?

•  Payment is due 30 days after service.

4. Why did my insurance company mail the check to me?

• Durham County EMS files claims as a courtesy on behalf of the patient; however, we are non-participating providers with most insurance companies. Therefore, some insurance companies send payment directly to the policyholder. It is the responsibility of the patient to make sure the bill is paid in full.

5. Where should I mail my payment?

• Durham County Lockbox

  EMS Payment

  PO Box 896307

  Charlotte, NC 28289

6. Can I make payments over time?

• Yes, you can make weekly or monthly payments. However, you must be consistent with your payment. If you cannot make a payment, you must call us in advance, or your account will be subject to garnishment, sent to a collection agency, or processed for debt setoff.

7. Do you offer discounts?

• Due to operating below costs we are unable to offer any discounts to any persons, but we will help you make financial arrangements that will meet your needs.

8. What method of payment do you accept?

• Mastercard, Visa, Discover, Money Orders, or checks.