Durham County Animal Services officers are available to respond to calls from 8 a.m. to 10 p.m. Monday through Friday. Outside of those hours, a deputy sheriff or on-call animal services officer will respond to animal-related emergencies.
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The Durham County Animal Services office is located at 3005 Glenn Road and is open 8 a.m. to 5 p.m. Monday through Friday. This office should be contacted for information purposes only at 919-560-0630. For emergency situations requiring the response of an animal services officer, please call the Sheriff’s Emergency Communications Center at 919-560-0900.
The following types of calls are considered “routine” and will be answered during normal operating hours:
- Stray or at-large domestic dog: Animal services will respond to and investigate reports of stray or at-large domestic dogs. “Stray” or “at-large” is defined as any animal that is off the property of its owner and is not under restraint.
- Dangerous dog: Animal services will respond to reports of dangerous dogs where a person or animal is believed to have been attacked.
- Animal bite: Animal services will respond to reports of bites committed by dogs, cats or ferrets.
- Injured animal: Animal services will respond to reports of injured domestic animals.
- Animal abuse: Animal services will respond to reports of animal cruelty that includes abandonment, abuse or neglect. Animal abuse also includes illegal tethering of dogs.
- Nuisance domestic animal: Animal services will respond to reports of nuisance domestic animals. A nuisance animal is defined as:
- One that gets into, or turns over, garbage containers.
- Walks on, or sleeps on, automobiles.
- Damages gardens, foliage or other property.
- Frequently roams about or is continuously found on the property of another.
- Is maintained in an unsanitary condition so as to be offensive in sight or smell.
- Is not confined to a building or secure enclosure while “in heat.”
- Chases, snaps at, attacks, or otherwise harasses pedestrians, bicyclists, motor vehicles, or other domestic animals.
- Frequently eliminates on private property without permission of the property owner.
- Is a dangerous, or potentially dangerous, dog as determined by the Sheriff and/or the Sheriff’s designee.
- Is diseased or dangerous to the health of the public.
- Is housed or restrained less than 15 feet from a public right of way and poses a threat the general safety, health, and/or welfare of the public.
The following types of situations are considered “high priority” and will be answered after hours and during weekends by an on-call animal services officer and/or deputy sheriff:
- Person being chased or attacked by an animal.
- A “declared dangerous animal” on the loose.
- Livestock obstructing traffic and causing an immediate hazard.
- Any person or domestic animal that has been or is currently in danger of rabies exposure.
- Any animal in an immediate, life-threatening situation brought on by an attack or cruelty.
- Any unowned domestic animal with an incapacitating or life-threatening injury.
- Calls for assistance made by an Emergency Services Agency once evaluated by the Watch Commander
- Any animal that is trapped or confined by a citizen or business.
Animal Services Frequently Asked Questions
Animal Protection Society of Durham
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Durham County Animal Ordinances
Code of ordinances for Durham County Animal Services